Privacy

When you create an account, we collect your email address and the payment information needed to process your subscription. We use a third-party payment processor (Stripe) for the payment side. We hold no credit card numbers ourselves.

We collect basic technical information about how you use the marketing site — things like which pages you visit and how long you stay. This helps us understand whether the site is doing its job. We do not use this to identify individual readers.

We do not collect the content of your conversations with Ceognition. Your messages, your voice input, and your Decision Briefs are stored on your device or, on the Private tier, encrypted in a form only your devices can read. We have no readable access to any of it. We cannot view it, search it, recover it, or share it, because we cannot see it.

The Moment tier stores nothing. Each session is a fresh slate, and nothing persists after the conversation ends.

The Personal tier stores conversation memory locally on your device, for ninety days. This data never leaves your device. It is not synced, backed up, or transmitted to us.

The Private tier stores conversation memory across your devices, encrypted with a key that only your devices hold. Encrypted data passes through our servers in order to sync between your devices, but it is unreadable to us at every stage. We see encrypted text. We have no way to decrypt it.

We do not train on your conversations. We do not use your data to improve our models, refine our prompts, or fine-tune any AI system. Your conversations are not training data. They are yours.

The AI that powers Ceognition is built on third-party language models. When you have a conversation, the text of that conversation is sent to a model provider for processing. We send only the text of the current conversation, never your historical data, account information, or identity. The model provider does not retain the text after the response is generated, and does not train on it. We have contractual agreements with our model providers that prohibit training on customer data.

No one at Ceognition has access to the content of your conversations. We have not built the systems that would allow it. Our engineers can see whether services are working — uptime, latency, error rates — but they cannot see what you have said or what the AI has said back.

Our payment processor sees your payment information. Our model provider sees the text of conversations as they happen, then discards it. These are the only third parties involved in your data, and both are contractually bound to handle it as described above.

You can delete your account at any time. When you do, your account information is removed from our systems within thirty days. Any encrypted memory on the Private tier becomes permanently inaccessible, including to you, when your account is deleted.

You can request a copy of the data we hold about you (which, given the architecture above, is limited to account information and billing history). Write to us at the address below.

If you are in a jurisdiction that grants additional data rights — the European Union, the United Kingdom, California, and others — those rights apply to you. We honor them.

If we change this policy, we will notify you by email before the change takes effect. The version above will remain accessible as a historical record. We will not change it silently.

For questions about this policy or how we handle your data, write to privacy@ceognition.com. A human will read your message and reply within a working day.